Customer Service Manager/Team Leade

Working Hours:

• Fixed Afternoon Shift: Monday to Friday, approximately 2:00 PM – 10:00 PM (aligned with
• US time zones). Stable schedule with no shift rotation, no weekend work, and no on-call
• duty.
• We are looking for a hands-on leader for our newly established Customer Service team
• focused on the US market. This role combines team leadership with practical analytical
• work. It is not just about delegating—we are seeking someone who understands operations,
• enjoys working with data, and will help us build and continuously improve department
• processes from the ground up.

Key Responsibilities:

• Team Leadership: You will manage a medium-sized team, actively participate in
• recruiting new colleagues, and foster their professional growth and independence.
• Process Improvement: Identify opportunities for process optimization and drive the
• overall operational development of the department.
• Data & Systems Management: Work directly with core business systems (SAP,
• Salesforce, Power BI), extract reporting data, and independently create custom
• analyses and overviews in Excel.

What We Expect from You:

• People Management Experience: Proven track record in leading, developing, and building a high-performing, independent team.
• Analytical & Technical Mindset: Strong data literacy, advanced Excel skills, and practical familiarity with SAP, SFDC (Salesforce), and PBI (Power BI).
• Process Orientation & Adaptability: Ability to operate effectively and establish structured workflows within an evolving, dynamically defined environment.
• Language Proficiency: Fluent English (C1) for daily business communication within the US region.

What We Offer:

• Home Office (up to 50% of the time), 5 weeks of vacation, 4 Sick Days per year.
• Above-standard healthcare and supplementary pension contribution.
• Meal vouchers, MultiSport card and Sodexo Flexi passes.
• Public transport allowance, in-house language courses, and anniversary financial
• awards.